Exchanges and returns

RETURN AND EXCHANGE OF GOODS

We strive to ensure that every customer is satisfied with their purchase. If the product is not suitable or a manufacturing defect is discovered during its use, you may exercise your right to return, exchange, or warranty service in accordance with the Law of Ukraine “On Consumer Protection”.

Return of goods of proper quality

The Buyer has the right to return goods of proper quality within 14 (fourteen) calendar days from the date of receipt.

A return is possible provided that the product:

• has not been used;
• has no signs of use: scratches, abrasions, cracks, dirt, mechanical damage, etc.;
• has fully retained its marketable appearance and consumer properties;
• has the complete original factory package contents;
• has the original packaging, seals, labels and markings preserved;
• has a document confirming the purchase of the product, if available.

How to arrange a return

To arrange a return, you must contact the store support service and agree on the shipment of the product.

Returns are accepted exclusively through the “Nova Poshta” postal service. Shipments by other delivery services are not accepted by the store.

The product must be sent to the address provided by the store manager or specified in the “Contacts” section.

After receiving the product, the Seller checks whether it complies with the return conditions.

The product inspection is carried out within 5 (five) business days from the moment it is received. After the inspection is completed, the Buyer receives a notification about the results of the review.

Delivery cost

If goods of proper quality are returned, the cost of delivery to the Seller is paid by the Buyer.

In this case, the delivery cost is not compensated to the Buyer.

Refund

After receiving the product and confirming that it complies with the return conditions, the funds are returned to the Buyer within 30 (thirty) calendar days.

The refund is made by bank transfer to the Buyer’s account.

Return of goods of improper quality — goods with defects

If a manufacturing defect or another defect is discovered in the product during the warranty period, the Buyer has the right to contact the Seller in accordance with the Law of Ukraine “On Consumer Protection”.

To arrange a warranty claim, it is necessary to:

• contact the store support service;
• agree on the shipment of the product;
• send the product exclusively through the “Nova Poshta” postal service;
• attach a document confirming the purchase of the product, if available;
• briefly describe the detected defect.

After receiving the product, the Seller conducts an initial inspection and, if necessary, sends the product for technical diagnostics or inspection to the manufacturer or an authorized service center.

The initial inspection is carried out within 5 (five) business days from the moment the Seller receives the product.

If additional technical diagnostics or expert examination is required to determine the causes of the defects, the review period may be extended in accordance with the requirements of the current legislation of Ukraine.

If the warranty case is confirmed, the Seller, in accordance with the requirements of Ukrainian legislation, provides:

• free elimination of product defects;
• replacement of the product with an identical one, if available;
• proportional reduction of the product price;
• refund of the paid funds — in cases provided for by the legislation of Ukraine.

If a manufacturing defect or another warranty case is confirmed, the delivery costs are compensated or paid by the Seller in accordance with the requirements of the current legislation of Ukraine.

If, during the inspection, it is established that the defects occurred as a result of:

• violation of the rules of operation or storage;
• mechanical damage;
• independent repair or modification of the product;
• interference by third parties;
• exposure to moisture, liquids, high temperatures or other external factors;
• natural wear and tear;
• other reasons that are not a manufacturing defect,

such a case is not considered a warranty case, and the product is returned to the Buyer. The costs of return delivery in this case are borne by the Buyer.

Goods that are not subject to return

Goods of proper quality that, in accordance with the current legislation of Ukraine, are included in the List of goods of proper quality that are not subject to return or exchange, approved by the Cabinet of Ministers of Ukraine, are not subject to return or exchange.

Goods with individual characteristics

The Buyer does not have the right to refuse goods of proper quality that were manufactured, completed or modified according to an individual order and have individually defined properties: non-standard characteristics, package contents, appearance or other parameters, if such goods can be used exclusively by the Buyer who ordered them.

Contacts

For all questions regarding returns, exchanges or warranty service, please contact the store support service using the contact details specified in the “Contacts” section on the website.